Whack

For an IT company that's out to "win in the flat world" Infosys sure does have some of the worst internet connectivity I've ever seen. In the office it's fine, it's just this wireless internet they have us set up on in the rooms we're staying at. It works seemingly according to it's own whim. Sometimes the connection is "excellent" sometimes it's "very low" even if the computer has not moved an inch. It's very frustrating especially when it is my only means of communcation with people back home. But no one here would understand that.

I've sent e-mails complaining about the internet but no response. It seemed that they fixed something one day as the internet wasn't working at all for a few hours. But even then it sucks. My room is the only room that seems to have the weak signal however. The other guy from the US batch here has great connectivity. Even just outside the hallway the signal is great, wonderful, spectacular but once you enter the void that is my room, it suddenly dims. My next plan of action is to request a room change so I can have a better signal. I've been practicing my abilities to see into the future and let me break down the exact steps that will happen as I request for this room change:

I send an e-mail to the head honcho in charge of these things asking for a room change explaining that the internet signal in my room is weak but stronger further down the hallway. I also explain that the internet is my only means of communcation with people back home and I need to get in touch with my family through skype regularly

I click send

I wait for a reply

I wait some more

IF he replies it would be a miracle

That's the thing, people rarely reply back to e-mails here. They were good with it when I first came to Chennai but now it seems they don't want to anymore. Even though it's JUST the internet it's VERY frustrating when I can't make a decent call to my parents using Skype without sitting in the lobby with a microphone and headphones like some kind of ghetto call center employee.

At times I feel like this company makes itself seem process oriented and having "it" together but on the inside it feels totally different. Things that are not deemed "important" (like my internet in the room) are ignored or passed on to someone else who passes it on to someone else who then passes it onto someone else like a hot potato game. This game of hot potato or the act of ignoring a request is what makes me most angry. The internet is a fairly small thing to complain about when there are people who don't have beds to sleep on right outside the campus gates.

Just do your job and stop ignoring e-mails, send an e-mail saying you can't get to this certain task today or SOMETHING stop keeping me and a lot of other people who have these communication complaints in the dark.

It's not a "cultural difference" it's down right irresponsible.